Samarth Events

A laptop computer with a website displayed on the screen featuring the text 'Exceptional Web Application design & development'. The laptop is on a dark surface, and the website has a clean and modern design with a light background and colorful text elements.

Our Story

PRIVACY POLICY

Effective Date: July 15, 2026

Samarth Events (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, process, store, disclose, and safeguard your information when you visit our website, contact us, or use any of our event management services. It also explains how we communicate through the Meta WhatsApp Business Platform, Google Rich Communication Services (RCS), email, telephone, SMS, and other digital channels.

By accessing our website or using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of this Policy, please discontinue using our website and services.

1. Introduction

Samarth Events is committed to maintaining the privacy, confidentiality, and security of all personal and business information entrusted to us. Whether you contact us for an inquiry, request a quotation, book an event, or communicate through WhatsApp Business or RCS, we process your information responsibly and in accordance with applicable Indian laws and industry best practices.

This Privacy Policy has been prepared to support transparency and compliance with:

  • Information Technology Act, 2000 (India)
  • Digital Personal Data Protection Act, 2023 (where applicable)
  • Meta (WhatsApp Business Platform) Policies
  • Google RCS Business Messaging Policies
  • Applicable consumer protection and electronic communication laws

2. Information We Collect

Depending on your interaction with Samarth Events, we may collect the following categories of information.

A. Personal Information

We may collect:

  • Full name
  • Mobile number
  • Email address
  • Residential or business address
  • Company or organization name
  • Event location
  • Billing details
  • GST information (where applicable)
  • Event preferences
  • Guest count
  • Budget details
  • Communication preferences

You voluntarily provide this information when submitting inquiry forms, requesting quotations, booking services, contacting us, or communicating through WhatsApp Business, RCS, email, or telephone.

B. Event Information

To successfully plan and execute events, we may collect:

  • Event type
  • Event date and time
  • Venue details
  • Decoration preferences
  • Catering requirements
  • Photography or videography requirements
  • Entertainment preferences
  • Vendor requirements
  • Budget expectations
  • Special requests
  • Guest management details

This information is used solely for delivering our contracted services.

C. Device Information

When visiting our website, we may automatically collect technical information such as:

  • IP address
  • Browser type
  • Device model
  • Operating system
  • Screen resolution
  • Language preferences
  • Time zone
  • Internet service provider
  • Website usage statistics
  • Diagnostic information

This information helps improve website performance, compatibility, and security.

D. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Remember user preferences
  • Maintain session information
  • Improve website functionality
  • Analyze visitor behavior
  • Measure website traffic
  • Enhance user experience
  • Improve security

Cookies generally do not contain personally identifiable information unless linked with information voluntarily provided by you.

You may disable cookies through your browser settings; however, certain website features may not function properly.

E. Communication Data

When you communicate with Samarth Events, we may collect:

  • WhatsApp messages
  • RCS conversations
  • SMS communications
  • Email correspondence
  • Telephone call records (where legally permitted)
  • Customer support interactions
  • Feedback
  • Complaint records
  • Booking confirmations
  • Uploaded documents or images shared for event planning

These communications are used only for customer service, service delivery, quality improvement, legal compliance, and record keeping.

3. Purpose of Data Collection

Samarth Events collects information for legitimate business purposes, including:

  • Responding to inquiries
  • Providing quotations
  • Confirming bookings
  • Managing events
  • Coordinating vendors
  • Processing payments
  • Issuing invoices
  • Delivering customer support
  • Sending booking confirmations
  • Providing event reminders
  • Sharing event updates
  • Improving customer experience
  • Managing website functionality
  • Preventing fraud
  • Ensuring platform security
  • Meeting legal and regulatory obligations
  • Maintaining business records
  • Sending promotional messages only where legally permitted and with appropriate consent

We collect only the information reasonably necessary to provide our services effectively.

4. Consent for WhatsApp & RCS Data Processing

Samarth Events communicates with customers using the official Meta WhatsApp Business Platform and Google Rich Communication Services (RCS).

By voluntarily sharing your mobile number or initiating communication with us, you consent to receive messages such as:

  • Booking confirmations
  • Event reminders
  • Schedule updates
  • Payment acknowledgements
  • Invoice notifications
  • Customer support responses
  • Service-related announcements
  • Feedback requests
  • Promotional communications, where permitted by applicable law and with any required consent

We do not knowingly send spam or unsolicited commercial messages. All communications are intended to comply with Meta Business Messaging Policies, Google RCS Business Messaging requirements, and applicable Indian regulations.

You may opt out of promotional communications at any time by following the unsubscribe instructions provided or by contacting us directly. Opting out of promotional messages does not affect our ability to send essential transactional or service-related communications.

5. Legal Basis for Processing

We process personal information based on one or more of the following legal grounds:

  • Your consent.
  • Performance of a contract or pre-contractual request.
  • Compliance with applicable legal obligations.
  • Legitimate business interests, provided such interests do not override your rights and freedoms.
  • Protection against fraud, misuse, or security threats.
  • Establishment, exercise, or defense of legal claims.

Where consent is required, you may withdraw it at any time, subject to legal or contractual limitations.

6. How We Use Collected Data

The information we collect may be used to:

  • Plan and manage events.
  • Personalize our services based on your preferences.
  • Communicate before, during, and after your event.
  • Coordinate with approved vendors and service providers.
  • Process payments and maintain financial records.
  • Improve our website and customer support.
  • Analyze service quality and customer satisfaction.
  • Prevent unauthorized access, fraud, or abuse.
  • Comply with legal, regulatory, and tax requirements.
  • Maintain internal records and business continuity.
  • Develop new services and improve existing offerings.

We strive to use your information only for purposes compatible with those for which it was originally collected.

7. Data Retention & Deletion

Samarth Events retains personal information only for as long as necessary to:

  • Fulfil contractual obligations.
  • Provide requested services.
  • Resolve customer inquiries and disputes.
  • Meet accounting and taxation requirements.
  • Comply with legal and regulatory obligations.
  • Enforce our agreements.

When information is no longer required, we take reasonable steps to securely delete, anonymize, or archive it in accordance with applicable law and our internal retention policies.

Learn More